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At Scotiabank, we’re committed to providing you with a secure and protected environment and have several safeguards in place for Scotiabank Internet Banking.

Ini Bedanya Internet Banking, Mobile Banking dan SMS Banking

Internet dan jaringan komunikasi nirkabel telah mengubah cara kita dalam melakukan transaksi perbankan. Kamu bisa mengecek saldo maupun bertransaksi tanpa harus pergi ke bank. Bahkan, menyetor uang pun bisa lewat telepon genggam.

Semua jadi lebih praktis dengan kehadiran internet banking, mobile banking, dan SMS banking. Ketiganya merupakan bagian dari e-banking atau electronic banking. Tapi, sebenarnya kamu tahu gak sih perbedaan dari ketiga layanan ini? Mari kita kupas satu per satu seperti dikutip dari Tunaiku:

Internet Banking, layanan yang fleksibel dan kaya fitur

Dewasa ini, internet banking (i-banking) merupakan salah satu layanan unggulan yang ditawarkan oleh perbankan untuk memudahkan nasabah bertransaksi. Fungsi i-banking bahkan sudah mengungguli ATM. Kecuali untuk tarik tunai, tentunya.

Sejumlah fitur yang ditawarkan i-banking pada umumnya, antara lain:

a. Informasi rekening dan kartu kredit, yang mencakup posisi saldo, histori transaksi, maupun daftar rekening, termasuk rekening giro, deposito, tabungan rencana, dan lain-lain. Kamu juga bisa melihat informasi kurs di sini.
b. Transfer dana, baik antar rekening bank yang bersangkutan maupun antar bank. Fitur ini juga mencakup transfer terjadwal.
c. Pembayaran, baik itu pembayaran tagihan listrik, telepon, kartu kredit, asuransi, sampai e-commerce.

Internet banking memiliki beberapa keunggulan sebagai berikut:

a. Bisa diakses dari mana saja, baik itu dari PC, laptop, tablet, maupun ponsel. Nggak masalah kamu ada di belahan dunia mana, yang penting ada koneksi internet.
b. Enggak terikat waktu. Kamu bisa mengaksesnya kapan saja 24 jam sehari, 7 hari seminggu.
c. Dilengkapi dengan sistem pengamanan berlapis. Untuk melakukan transaksi non-finansial seperti mengecek saldo dan mutasi rekening, kamu cukup memasukkan user ID dan password. d. Untuk perubahan data maupun transaksi finansial seperti transfer dana dan pembayaran, kamu perlu menggunakan token yang bisa didapatkan dari bank yang bersangkutan. Token ini berfungsi sebagai otentikasi transaksi.

Tapi, meski cukup aman, bukan berarti sistemnya tanpa celah. Penjahat dunia maya bisa saja mendapatkan data perbankanmu dan melakukan transaksi menggunakan identitasmu. Makanya, pastikan perangkat yang kamu gunakan bebas virus dan hindari menggunakan koneksi internet terbuka seperti WIFI publik.

Cib internet bank imza uçotunu nece ötüre bilerem

Frequently Asked Questions (FAQs)

Registering for Scotiabank Internet Banking

What do I need to sign up for and access Scotiabank Internet Banking?

You must have an active account with Scotiabank, a ScotiaCard, and access to a PC with a secure Internet connection. This could be ANYWHERE�at home, at the library, at school, or at work.

We recommend that the computer is equipped with at least a 36.6K modem, a screen resolution of at least 1024 x 768 pixels, and a 128-bit encrypted version of a browser ( Microsoft Internet Explore r 5.01 or later, Netscape 4.73 or later). The 128-bit encryption provides you with added security when conducting financial transactions on the Internet.

How long does it take to register for Scotiabank Internet Banking?

Registering for Scotiabank Internet Banking is quick and easy. Simply visit your local branch and sign the ScotiaCard contract, which contains the Internet Banking Terms of Access. Once that is done, call one of our Internet Banking Specialists at 800-1-SCOTIA (726842), answer a few short questions, obtain your password, and within minutes you will be able to logon and access your accounts.

Is there a way for me to preview Scotiabank Internet Banking before I sign up?

Yes. Visit our web site, navigate to the Internet Banking Information page, and click on the DEMO link.

Who can access my account information over the Internet?

As a customer, you must enter your ScotiaCard number and password that should only be known to you. Unless you have compromised your password by revealing it to someone else, you are the only one who can access your account information using Internet Banking.

About Scotiabank Internet Banking

What is Scotiabank Internet Banking?

Scotiabank Internet Banking is the newest addition to the Scotiabank self-service banking suite. The convenient Internet Banking channel will save you time and offer you the flexibility to access your accounts anytime, anywhere.

Need to transfer money from your Savings account to your Credit Card? Want to know if your pay cheque has been deposited yet? Save yourself a trip to the bank! Find these answers quickly and easily by logging on to Scotiabank Internet Banking where you have access to all of your accounts 24 hours per day, 7 days per week from any PC with an Internet connection.

What can I do with Scotiabank Internet Banking?

You can view your balances and transaction history, pay your bills, transfer funds between accounts, and download account history to your PC.

Can I transfer funds from Scotiabank to another bank via Internet Banking?

No, you can only transfer funds between your own Scotiabank accounts.

Once I have signed up for Internet Banking and add additional accounts at a Scotiabank branch, how do I gain access to them on the Internet?

When you open up a new account with Scotiabank, it will appear automatically when you log onto Scotiabank Internet Banking.

If I have already signed up for Scotiabank Internet Banking, can I add or delete accounts from my service?

The Scotiabank Internet Banking service provides you with the ability to customize your online banking experience. If you do not want to view certain accounts via Scotiabank Internet Banking, you can elect to “Hide” these accounts. If at any time in the future you wish to have access to them, you can easily change this preference.

Which types of accounts can I use to pay my bills?

You may use any of your Savings, Chequing, or Current accounts to pay your bills.

How do I set up my bills for payment using Internet Banking?

It’s easy. Click the Bill Payments tab, select the Search for Standard Payees link, and select from our growing list of merchants that accept payments via Scotiabank Internet Banking.

Enter the account number that is printed on your bill, in alpha/numeric format. Be sure not to enter special characters (! @#$%&*). No spaces, dashes, slashes, or punctuation.

Once I submit a Bill Pay transaction, how can I be sure it has been received by the bank for processing?

After you enter the bills to be paid, hit the �preview� button on the Bill Pay screen and a confirmation window will appear for you to approve the total amount of bills to be paid. Once you click on the �submit� button, a confirmation number will appear to validate your transaction. Keep this confirmation number for your records.

An additional way to confirm transactions is to view your account history the next business day to see the payment posted to your account. If it is not there, click on the Transactions Tab and verify your account history � if the transaction still does not appear, contact a Scotiabank Internet Banking Specialist at the number listed on the website for final confirmation.

How long does it take before the bill payment company (merchant) receives payment?

Once you submit your bill payment via Scotiabank Internet Banking, the money will be debited from your account at the time that you submit it for processing. Depending on the bill payment company’s processing policies, the payment may take up to four days to process.

Can I export my account information to my PC?

Yes. You will be able to export your account data to your PC in CSV format.

Once I have signed up for Internet Banking and add additional accounts at a Scotiabank branch, how do I gain access to them on the Internet?

When you open up a new account with Scotiabank, it will appear automatically when you log onto Scotiabank Internet Banking.

–> Can I view transaction history for all accounts through Internet Banking? How far back?

Our Internet Banking system stores up-to-date history on your deposit and loan accounts for a period of up to 365 days. The amount of history available depends on when you registered for Scotiabank Internet Banking. The transaction history available for display is recorded from the day you register.

If you would like to keep track of transactions over a longer period of time, you can export and save the transactions to your PC using our convenient Download feature.

When I review my transaction history, I notice that some transactions that I have recently completed outside of Internet Banking do not appear. Why?

Depending on what time you completed these transactions; it is possible that these have not yet been downloaded to Scotiabank Internet Banking. This occurs due to the timing of our processing schedules. If you cannot see certain transactions try logging in again later to allow the processing cycle to complete.

If I have already signed up for Scotiabank Internet Banking, can I add or delete accounts from my service?

The Scotiabank Internet Banking service provides you with the ability to customize your online banking experience. If you do not want to view certain accounts via Scotiabank Internet Banking, you can elect to “Hide” these accounts. If at any time in the future you wish to have access to them, you can easily change this preference.

If I have additional questions, whom do I contact?

You can contact an Internet Banking Specialist via phone 800-1-SCOTIA (726842).

You can also send a secure message via the Scotiabank Internet Banking service by clicking on the �Messages� link. A Scotiabank Internet Banking Specialist will respond within 3 business days, depending on the nature of the inquiry.

For help while in Scotiabank Internet Banking, click on the Help button that appears on the top right hand corner of every screen.� If you require further assistance, please call a Scotiabank Internet Banking Specialist at 800-1-SCOTIA (726842).

How do I get help?

For help with your computer or Internet service, please call your computer vendor or your Internet service provider.�

For help while in Scotiabank Internet Banking, click on the Help button that appears on the top right hand corner of every screen.� If you require further assistance, please call a Scotiabank Internet Banking Specialist at 800-1-SCOTIA (726842).

When are the Internet Specialists available to support the Internet Banking service?

The Internet Specialists are available to assist you 7 days a week, 7:00am to 11:00pm.

When can I use Scotiabank Internet Banking?

Scotiabank Internet Banking�is�available 24 hours a day, 7 days a week, 365 days a year, except for brief intervals, when the system is taken off-line for maintenance. This is scheduled at times when it is least likely to interfere with your use of the service. When this happens, you can still pay bills and transfer funds, but you will not be able to check your account balances/histories, or add or delete payees from your personal bill payment Payee list.�

What are the cut-off times and valid dates for transactions?

Bill Payments
The cut-off time for all current dated Bill Payments is 7:00pm, local time. Any payment submitted after that time is processed on the next business day.�

Although you may submit a bill payment anytime via Scotiabank Internet Banking, valid business days for processing of Bill Payments are Monday through Friday, except national holidays.�

Funds Transfers
The cut-off time for all Funds Transfers is midnight local time. Funds Transfers can be completed 7 days a week. Funds Transfers completed on Sundays and national holidays will be posted to your account as of the next valid business day.�

–> What are the Scotiabank Internet Banking service fees?

Internet Banking access is free until March 31st, 2004! Scotiabank is offering a great opportunity to experience the ease and convenience of Internet Banking and waiving the monthly fee of . Starting on April 1st, 2004, the fee will be charged to the account of your choice (selected upon registration).

–> How do I get help?

For help with your computer or Internet service, please call your computer vendor or your Internet service provider.

For help while in Scotiabank Internet Banking, click on the Help button that appears on the top right hand corner of every screen. If you require further assistance, please call a Scotiabank Internet Banking Specialist at Local (876) 960- BNSJ (2675). Outside of the corporate area, within Jamaica, call toll free 1-888-991-BNSJ (2675).

Will the information gathered by Scotiabank through my using its Internet Banking service be kept confidential?

In keeping with the Bank’s policy on customer confidentiality, all customer information submitted to us through the Internet will be maintained confidentially. Scotiabank will not disclose any customer information unless specifically authorized to do so by you, or where disclosure is required or permitted by law.

Is Internet Banking secure?

At Scotiabank, we’re committed to providing you with a secure and protected environment and have several safeguards in place for Scotiabank Internet Banking.

Scotiabank Internet Banking uses the highest industry standard Internet security methods that encrypt or “scramble” the information that passes between your personal computer and the bank’s computers. Learn more about online security.

Online security is a partnership. It is important that you take steps to protect your information on your personal computer. Scotiabank Internet Banking is a protected environment that meets the highest Internet security standards. While we take strong measures to ensure the security of your financial transactions and the confidentiality of your information, it is extremely important that you also take precautions to ensure that your information remains safe and secure. Click here for more information on Safe Computing Practices.

What should I do if my ScotiaCard is lost or stolen?

If your ScotiaCard is lost or stolen or you suspect that your password has been compromised or that your account(s) has been or may be accessed by an unauthorized party(ies), you must phone Customer Service immediately, visit your branch, or write to us at the address indicated on this website.

What do I need to know to select a new password?

The first time you log onto Scotiabank Internet Banking, you will be required to change the temporary password that was provided to you by the Internet Banking Specialist.

• Be a minimum of 8 alpha-numeric characters
• Be a maximum of 16 alpha-numeric characters
• Contain a minimum of 1 alphabetic character
• Contain a minimum of 1 numeric character
• Not contain any special characters (! @#$%&*)
• Not be the same as any of your previous passwords
• Note: the password is case sensitive, so remember exactly how you entered it.

Can I change my password?

You can change your password at any time. After you log in, click the “Preferences” link and select “Change Password” from the menu. Scotiabank Internet Banking will prompt you to enter your old password and select a new password. The new password will be required the next time you log in.

Scotiabank recommends that you change your password periodically. To keep information secure, you should not reveal your password to anyone, including Scotiabank employees. If you feel your password has been compromised, you must change it immediately.

What happens if I cannot remember my password or get locked out of the system?

Contact a Scotiabank Internet Banking Specialist at the number listed at 800-1-SCOTIA (726842) to have your password reset.

I am having trouble logging on with my ScotiaCard and password. What should I do?

Make sure that you are entering your password correctly. Ensure that your keyboard �caps� or �number� key is not set to �locked�. Make sure that you have not accidentally entered spaces when you keyed in your ScotiaCard number.

If you forget your password or are having other difficulties when you are trying to log on, contact us. The Scotiabank Internet Banking Specialist will verify that you are the owner of the accounts and assist you with gaining access.

Clearing Your Cache

Why should I clear my cache?

Most pages you view are saved in your cache for easy reference by your browser. This allows your browser to pull up the page quicker. If others use this computer, they may be able to see pages you’ve seen if you do not clear the cache. If you share a computer, we recommend that you clear your cache and your History file.

How do I clear my browser’s cache?

1. Select ‘Tools’ from the pull-down menu (IE 5.01 SP2 or higher).
2. Select ‘Internet Options’.
3. In the second section where it says ‘Temporary Internet Files’ click on the ‘Delete Files’ button, then click ‘OK’.

1. Select ‘Edit’ from the pull-down menu.
2. Select ‘Preferences’.
3. In the left table, select ‘Advanced’.
4. Select ‘Cache’.
5. Click on the ‘Clear Disk Cache’ button, then click on ‘OK’.
6. Click on the ‘Clear Memory Cache’ button, then click on ‘OK’.

1. Select ‘Edit’ from the pull-down menu.
2. Select ‘Preferences’.
3. In the left table, select ‘Web Browser’.
4. Select ‘Advanced’.
5. In the second section where it says ‘Cache’, click on the ‘Empty Now’ button.

1. Select ‘Edit’ from the pull-down menu.
2. Select ‘Preferences’.
3. In the left table, select ‘Advanced’.
4. Select ‘Cache’.
5. Click on the ‘Clear Disk Cache’ button, then click on ‘OK’.

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