Remote Desktop Software

As an organization, Zoho is committed to the security and privacy of our customers’ data. This commitment is backed by a combination of comprehensive, enterprise-grade security features, as well as rigorous, recurring audits of our applications, infrastructure, and internal policies. This ensures your data is secure and your services are uninterrupted.

Enterprise-grade Remote Support Software. Secure Unattended Remote Access Software.

Zoho Assist empowers businesses across the globe with secure cloud-based remote support and remote access software to deliver top-notch customer support experience. Establish secure web-based, on-demand connections with remote PCs, laptops, mobile devices, and servers with ease. Elevate your remote support experience with the industry’s best remote support solution.

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TRUSTED BY GLOBAL BRANDS

Awards and Recognition

The best remote access software for Enterprise

Voice of Customer

Zoho Assist has been recognized with the Gartner Peer Insights Customers’ Choice distinction for our seamless remote access experience.

Zoho Assist for enterprises

Our industry-leading remote access solution is easily customizable, scalable, and reliable enough to support large and growing enterprises. Consult, customize, and onboard your users, with extensive solutions, enterprise features, and integrations that fulfill all your remote access requirements.

850 k+

Installations

11 M+

Remote Sessions

M+

Global Customers

Outsourced IT & MSP support

Provide attended remote support and remotely access computers anywhere in the world with ease. With remote access software, you can manage remote computers efficiently and improve customer satisfaction.

Customer Support

Provide attended remote desktop support to any Windows, Mac, Linux, iOS, Android or Chromebook device. Establish remote PC access to troubleshoot faster and ensure customer satisfaction.

IT help Desks

Empower your IT help desk with remote desktop support software to resolve customers’ issues remotely. Speed up resolution time and deliver outstanding service.

Why use Zoho Assist?

• Enterprise-grade security: TLS 1.2 and AES 256-bit encryption
• Faster implementation and deployment
• Quick adoption and simple to use
• No prior downloads needed for on-demand remote sessions
• No installation needed for technicians to start remote sessions
• Technicians can log in to their accounts from any device to conduct remote sessions
• Privacy-focused remote management software
• Cross-platform support

Feature-rich for every scenario

On-demand remote support

Troubleshoot a remote computer through ad-hoc or on-demand remote sessions, with no prior installation using our best-in-class remote support application. Invitees can also join a session through email invites.

Unattended remote access

Set up unattended remote access for computers, both inside and outside LAN. Mass deployment options are also available in our remote assistance app. Assist supports both Windows and Mac.

Online Meeting

Enhance your remote support experience with our secure online meeting and webinar software. Easily host, record, and share online meetings, broadcast video webinars, and interact with your audience using our seamless, reliable web conferencing solution.

Augmented Reality Remote Assistance

Provide real time, augmented reality-based remote assistance by accessing your customer’s smartphone camera. Troubleshoot plant machinery, servers, and more—right from your desk at any moment.

Reboot and reconnect

The remote assistance tool allows technicians to reboot any remote desktop with a single click and reconnect to the session without losing control.

Rebranding and custom domains

Customize your Zoho Assist portal with your company logo, favicon, and email templates to match your company’s branding guidelines. Customize your portal URL with custom domain mapping to carry your branding forward even further.

Device compatibility

Raspberry Pi

Security at the heart of everything

As an organization, Zoho is committed to the security and privacy of our customers’ data. This commitment is backed by a combination of comprehensive, enterprise-grade security features, as well as rigorous, recurring audits of our applications, infrastructure, and internal policies. This ensures your data is secure and your services are uninterrupted.

Awards and Reviews

The best remote access software for Enterprise

Best ratings across software review sites

“It’s snowing like mad where I am, and Zoho saved me a 90 minute round trip to reboot some resources. Thank you!”

William Goveia Indiana Limestone, Ind.

Remote support that can be truly remote

Provide support on the go using the Zoho Assist mobile app. With this powerful, easy-to-use remote access app, your customers’ screens will fit right in your hand for effective remote assistance from any location.

Technician App Customer App
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What is Remote access?

Remote access is the process of getting access to a computer remotely, and then controlling it to resolve issues or install updates when required. Technicians can either start a remote access session instantly or schedule it for the future. You can choose to connect to a remote device with a person on the other side or even connect to unattended devices.

Who uses remote support?

Large-scale organizations with complex internal operations, IT firms to connect amongst their team, MSPs to provide instant assistance, and many such enterprises can use a remote support software in accordance with their requirements. Zoho Assist is one such user-friendly remote desktop software that enables you to initiate remote support or screen sharing sessions securely, whenever needed.

What are the types of remote support?

Zoho Assist is a user-friendly, free remote support tool that allows you to quickly initiate secure remote support sessions and screen sharing sessions in no time. Technicians also have the ability to schedule sessions for later based on the remote end user’s availability.

What is remote access software?

Remote access software allows customer support technicians, technical support professionals, IT admins, and others to access remote devices from wherever they are. With the best remote access software, technicians will be able to initiate on-demand, web-based remote support sessions to remotely access, troubleshoot, and configure devices for unattended access, and then access them any time you wish.

Why do I need a remote access tool?

Remote access software is a tool that helps you with accessing and controlling remote systems. Without the need for the physical presence of a technician issues can be resolved and driver updates can be installed quickly. Zoho Assist is one such easy-yo-use remote access and support software that is customized to cater to your needs.

What are the key features of remote access software?

With our remote access software, you can connect to remote computers at anytime, from anywhere, and provide complete technical assistance to your customers. The free remote support tool has an array of crucial features such as:

• Screen Sharing
• Multi-monitor navigation
• Text, Audio, and Video chat
• Session Scheduling
• File Transfer
• Diagnostic Tools
• Self-Service Portal

How to choose the best remote support software?

With so many different free remote support software vendors on the market, choosing the best remote support software can be tricky and overwhelming. The best remote IT support software is one that allows both on-demand remote support and unattended access. Ideally, your remote access software should contain strong safeguards for your data, customization options that allow you to shape the software based on your needs, and an extensive feature list that helps your team troubleshoot faster.

How do I ensure that remote access software is secure?

Remote assistance software is secure if it’s built based on a set of robust security protocols and standards. Zoho Assist is a remote access software that provides a higher level of security, with two-factor authentication, 256-bit AES encryption, and more. It is also one of the industry’s most reliable, free remote assistance software, with an experienced team that’s able to meet your requirements at all times.

Why is Zoho Assist the best remote access software?

Zoho Assist is one of the top remote access software solutions on the market, due to its wide variety of advanced features, multiple free and paid packages, and top-notch customer services offered. It is a reliable remote support software that offers a wide range of features under the free remote access package. It can be rebranded and can suit any business needs, as well as help you maintain an organized workflow at your enterprise.

Remote Desktop Software

Remote desktop software is a seamless remote access and control solution that allows technicians to access remote devices across the world. To find one that works well for all popular operating systems isn’t that common. Zoho Assist, fits the bill, catering to all your organizational needs, from troubleshooting a remote desktop to configuring devices for unattended remote access, all from a single console.

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Awards and reviews

“This is a fabulous program. So easy to use. It includes everything I need: remote access (including access to the remote task manager), remote printing, and file transfer. Excellent tech support—chat is really chatting, not just waiting—who are very friendly and knowledgeable. All for a great price. This program can’t be beat!”

-Monelle M. Richmond One More Thing, Inc.

How to choose the best remote desktop software?

• User-friendly interface to ensure ideal user experience
• Streamlined feature set that caters to technicians and customers
• High-grade software security protocols
• Rebranded packages to suit every requirement
• Runs on multiple platforms such as Windows, Mac, Linux, Chromebook, Android, and iOS
• Round-the-clock support for customers around the globe

Why Zoho Assist is the best remote desktop software?

File transfer

Send and receive files of all formats during any ongoing remote support session. Files up to 5GB can be transferred.

Reboot and reconnect

Reboot a remote computer when required during a session and reconnect automatically without terminating the remote session.

Session recording

Record all your remote support and unattended access sessions and store them in the cloud. Easily retrieve or view your recordings when needed using our remote access software.

Annotation

Highlight, add text, draw, or insert shapes on a particular area during a remote control session.

Customization and rebranding

Rebrand Zoho Assist with your company logo, brand name, favicon, and portal URL for better visibility.

Security and privacy

Experience security and privacy during all your sessions. The most robust industry-standard security protocols have been employed to design and build Assist.

Remote desktop solution for MSPs

Overseeing your IT clients and their remote systems requires the help of reliable and secure remote desktop connection software. Zoho Assist is an affordable solution with features like Session Audit, Reports, and Action Log Viewer that help you effectively manage your customers and track your efforts. Learn more

Remote access tool for healthcare

In the healthcare industry, a remote access and control tool helps users provide efficient remote assistance to doctors and patients. With streamlined features, such as Two-Way Screen Sharing, VoIP, audio and video calling, 256-bit encryption, session recording, and more, you can be available for emergencies as they arise. Learn more

Remote desktop software for the education sector

Feature-filled, secure, and interactive remote support software has become essential to the education sector. Zoho Assist is the best remote desktop software solution for many institutions, due to its intuitive interface, easy annotation tool, and screen sharing feature that allow students and teachers to connect instantly, access lab computers remotely, and more from the comfort of their homes—or any other location. Learn more

Manage devices remotely in the IT industry

Need to provide 24/7 support to your customers? Zoho Assist is the right tool for this. It is built with essential features, such as Service Queue, File Transfer, and Multi-Monitor Navigation. This user-friendly remote support tool helps you oversee remote devices, offer remote assistance, troubleshoot end-user systems, and increase employee productivity. Learn more

Remote support solution for manufacturing

Recently, the manufacturing industry has begun to leverage remote desktop software and its industry-standard features. With instant access to Assist, manufacturers can provide remote assistance to customers, reduce time spent resolving issues, and effectively optimize performance with our extensive features, such as user management, customization, and rebranding. Learn more

Zoho Assist – Remote desktop access with multi-OS interconnectivity:

• Windows 7 & above
• Mac 10.6 & above
• Linux: all variants
• Chrome OS version 16.0 & above
• Android version 6.0 & above
• iOS version 11.0 & above

Security and privacy in Zoho Assist:

Two-factor authentication

Two-factor authentication in Assist provides an additional layer of security, such as time-based OTPs and SMSs.

Action log viewer

Keep track of your events with the help of stored logs. Logs can be exported when required for auditing or administrative purposes.

SSL and 256-bit AES encryption

Communications with end users are protected by SSL and 256-bit AES encryption.

Inactive session timeout

Idle Assist sessions will now be automatically terminated beyond a fixed time frame.

Establish remote connection faster with our remote desktop application!

You don’t have to be tied to your work station anymore. Simply tap your Android or iOS mobile app and start using our best remote desktop connection software to connect to a remote desktop and manage unattended remote computers anytime. Learn more

Technician App Customer App
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Frequently Asked Questions

01. What is remote desktop software?

Remote desktop software is a secure solution enables you to quickly connect to remote computers by initiating a remote support session in no time . Once the technician obtains control of the remote desktop, he/she can view any system’s content and when needed, provide troubleshooting and driver updates.

02. Who uses remote desktop software?

Organizations of all sizes use remote desktop connection software to coordinate with employees, provide instant assistance to customers, and more.

03. How do I choose the best remote desktop software in 2023?

Choosing the best remote support software in 2023 is crucial for any business. The best remote desktop software offers a wide range of features at an affordable price. Zoho Assist is one such remote support tool that provides multiple packages based on the size and needs of your business. To learn more about our packages, click here.

04. Does Zoho Assist offer free remote desktop software?

Zoho Assist, the secure remote desktop connection software is free for personal use. With the free version, you will be allowed to work with one technician and configure upto 5 devices for unattended access.

05. Why Zoho Assist is the best remote desktop software?

Zoho Assist offers state-of-the-art features such as session recording, file transfer, session scheduling, audio and video chat, multi-monitor navigation, rebranding, and more to make it highly user-friendly and reliable. Learn more about our extensive set of features here.

06. Is the Zoho Assist remote desktop app free?

Zoho Assist and its features are free for personal use. We also have tailor-made packages for your business and organizational use. Click here to know more about the various plans we offer.

07. How secure is Zoho Assist – Remote connection software?

Our remote connection software is secured by our industrial standard 256-bit AES encryption. You can monitor the activities of technicians in your organization using our Action Log Viewer. Zoho Assist also provides you an additional layer of security through two-factor authentication.

08. How do I set up remote desktop software?

With a secure remote desktop software like Zoho Assist, it’s easy to sign up, initiate a remote access session, and connect with customers. To learn more about the set up process, click here.

09. How can I access my desktop remotely?

You can access a remote desktop through an on-demand remote support session or an unattended access session. To initiate an on-demand remote support session you can invite your customer through email or SMS. For unattended access, you configure the remote desktop individually or through our bulk deployment methods.

10. Can I use remote desktop software on a mobile device?

Zoho Assist runs on both Android and iOS platforms. We provide apps to help technicians and customers use our remote support software with ease. Click here to learn more about Assist for iOS and Android devices.

Why choose Zoho Assist for remote desktop access in 2023?

Buying remote desktop software or choosing free remote desktop software by just looking into the long list of features or a quick demo is a big risk. Zoho Assist offers you a 15-day trial period during which you can work with our feature-rich enterprise plan, with an unlimited number of technicians and unattended computers.