Where can I see the status of a PIN code/OTP

Verified By Visa(VBV)/MasterCard SecureCode is an easy to use, secured online payment service from Axis Bank that lets you shop securely online with your existing Axis Bank Debit Card. This service through a simple checkout process, confirms your identity when you make purchases on the Internet.

Credit Card Authentication – Useful Links

No need to remember your static 3D secure password for doing an online transaction on Credit Card . You can authenticate using a One-time password (OTP) for completing the online transaction on Axis Bank Credit Card. The OTP option is an easy and secure online payment service from Axis Bank that enhances the security during your online purchase.

There are two methods of using one time password for authentication during online transaction:

OTP during transaction
Pre-generated OTP before transaction

Benefits of OTP Option

No need to remember multiple passwords
On the secure page there are three options to authenticate the transaction.
Customer can choose any of 3 options to authenticate the transaction

On Choosing the option: I want to generate One Time Password (OTP)

The customer will receive the OTP on his mobile number and email id which is registered with Axis Bank Credit Card.
Enter the OTP and proceed with the payment through his Credit Card.

On choosing the option: I want to generate One Time Password (OTP)#

The Customer needs to send a request of an OTP through his registered mobile number. The SMS request would be as PREOTP XXXX (last 4 digits of your card number) to 5676798.
OTP validity is 30 minutes per transaction, once the customer receives the OTP, he can login the shopping website and choose the Pre-OTP option.
Enter The OTP which has been received in his registered mobile number and proceed with the payment.

The option of using VBV/MSC password will remain for the Credit Card customers. Customer has the option to register his Card and do VBV/MSC authentication process on Card.

Basic information about Pre-OTP process

How to generate Pre-OTP?

Please SMS PREOTP XXXX (Last 4 digits of the Credit Card number) to 5676798 to generate an OTP

How to use an OTP?

Please key in the OTP along with the card details required such as card number, expiry date and CVV number/ATM Pin for completing the transaction

What is the validity of OTP:

The OTP is a single use password valid for 30 minutes from the time of placing request

FAQs

Generate Credit Card Pin

Your Credit Card PIN can now be generated instantly, at any time of your convenience! To generate your credit card PIN anytime visit our nearest Axis Bank ATM or simply call our Customer Care & set any 4 digit PIN of your Choice

How to generate PIN through Mobile App?

You can generate PIN for your Credit Card by downloading & registering Axis Bank mobile app. The step by step process is as given below:

Step 1: Download & register “Axis Mobile” App. You can SMS MBANK to 5676782 to get the download link

Step 2: Log in to Axis Mobile App.

Step 3: Go to the sub menu, select “Banking” & then select “Services”

Step 4: Select “Credit Card” option and select “Set/Reset PIN”.

Step 5: Enter OTP sent to your registered mobile number & click on continue.

Step 6: Enter desired 4 digit PIN no. & click on continue.

Step 7: Validate with your mPIN.

How to generate PIN through Internet Banking?

You can generate PIN for your Credit Card by logging to Internet Banking. The step by step process is as given below:

Step 1: Visit www.axisbank.com

Step 2: Log in to Internet Banking

Step 3: Go to Accounts & click on My Credit Cards

Step 4: Click on More Services

Step 5: Select Credit Card PIN Change

Step 6: Click on Go

Step 7: Enter desired PIN number & click on next.

Step 8: The NETSECURE code for PIN generation of Credit Card will be sent to your registered mobile no.

Step 9: Enter & click on confirm.

How to generate Credit Card PIN through ATM?

You can generate PIN for your Credit Card by visiting any Axis Bank ATM. The step by step process is as given below:

Step 1: Insert your Axis Bank Credit Card and select “Set PIN” Option on the screen. For first time users the ATM screen will display another screen displaying “Generate OTP” option.

Step 2: Enter Date of Birth (YYYYMMDD), Card Expiry (MMYY) and registered mobile number.

Step 3: Enter the one time activation code/OTP received.

Step 4: On successful entry of the above details, you will be prompted to set your desired PIN on the next screen and re-confirm the same.

Step 5: You shall receive a confirmation message on your registered mobile number from Axis Bank once your PIN is successfully generated.

For customers who have generated one time activation code/OTP and have not generated Credit card PIN

Step 1: Insert your Axis Bank Credit Card and select “Set PIN” Option on the screen. For users who already have a valid OTP received on Registered Mobile number the ATM screen will display another screen displaying “Set pin having an OTP” option.

Step 2: Enter one time activation code/OTP which had been received on registered mobile number.

Step 3: On successful entry of the above details, you will be prompted to set your desired PIN on the next screen and re-confirm the same.

You shall receive a confirmation message at your registered mobile number from Axis Bank once your PIN is successfully generated.

Please note:

To use this functionality, your mobile number and Date of Birth must be registered with us. Please contact your nearest Axis Bank branch for registering these details if not registered already.

*For Addon credit card holders, details as per Primary credit card account holder (Date of Birth, Card Expiry and registered mobile number) need to be provided on the ATM screen to set PIN on the Addon credit card holder.

One time Activation code/OTP will be received on customer registered mobile number and will be valid for 3 hours or one time usage whichever is earlier.

How to generate a PIN through Phone Banking (IVR)?

Generating your Credit Card PIN through IVR involves the generation of an intermediate Activation Passcode, which can in turn be used to generate your PIN.

Step 1: Call Axis Bank Customer Care at 1860 419 5555 / 1860 500 5555

Step 2: Choose “Option 2” (for PIN Related services) → “Option 1” (to generate Debit/Credit PIN), → “Option 1″(to generate PIN for credit card) → select “Generate PIN” option

Step 3: Enter your Credit Card Number, Expiry date(MMYY), DOB(DDMMYYYY) & Registered Mobile Number

Step 4:Upon successful validation, you shall receive your Activation Passcode/One time Activation Code on your registered mobile number. Note that the Activation Passcode is not your Credit Card PIN – it is an intermediate number which is required to generate your Credit Card PIN.

Step 5: Enter the one time Activation code you received.

Step 6: Upon successful validation, you shall be prompted to enter any Credit Card PIN of your choice.

You shall receive a confirmation message at your registered mobile number from Axis Bank once your PIN is successfully generated.

In case the call gets disconnected, call Axis Bank Customer Care again at 1860 419 5555 / 1860 500 5555 and follow the above steps. Your one time activation code will be valid for 3 hours or one time usage whichever is earlier.

Click here for Credit Card PIN through ATM FAQs

How to block your credit card?

Now you can block your credit card by simply sending an SMS to 5676782 from your registered mobile number. i.e: BLOCK XXXX (last 4 digits of your credit card number) through your registered mobile number. Call Axis Bank at 1860 419 5555 & 1860 500 5555 for further assistance You can also block your credit card through Axis Mobile or Internet Banking.

Verified By Visa

Verified By Visa(VBV)/MasterCard SecureCode is an easy to use, secured online payment service from Axis Bank that lets you shop securely online with your existing Axis Bank Debit Card. This service through a simple checkout process, confirms your identity when you make purchases on the Internet.

Through a personal assurance message it also reassures you of the authenticity of the online store.

For Free Registration, click here.

If you are already registered, to login, click here.

Debit Cards that can be registered to Verified By Visa/MasterCard SecureCode

Otp kartının pin kodunu necə bilirəm

Once an OTP reaches a final state (verified, expired or failed after too many attempts), the API always returns HTTP response code “410 Gone” with the final state of this OTP, independent of the OTP code that is provided.

Final states include:

A successful authentication, which will return “202 Accepted” as HTTP response code for the first successful verification for this otpID
“403 Forbidden,” which will return once all of the allowed attempts are reached to verify the code and were all unsuccessful (three by default) or the OTP code has expired (after five minutes, by default)

After the final state, the status will always return “410 Gone” as HTTP response code with the final state provided in the response body on the “otpStatus” field and will not check the otpCode provided.

OTP status values:

“ACTIVE” – The OTP is still active
“VERIFIED” – The OTP was verified successfully
“EXPIRED” – The OTP expired
“TOO_MANY_ATTEMPTS” – The OTP validation requests exceeded the maximum allowed by the application configuration

Check tyntec’s 2FA API for more details here.

Forgotten ATM, Debit Card PIN: An Ultimate Guide

Are you already starting to wonder why do you keep on forgetting your Debit Card Pin code for your ATM?

Do you want steps on how to recover your security pin?

Even though you might still be young, this naturally happens due to a lot of factors (e.g., busy for work, the account number might be old enough to trigger memory loss, long time gap before you’ve actually had a chance to open your account again, pin code that doesn’t have any resemblance, etc.)

How to block SBI ATM Card without o.

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Well, no one’s perfect, and we all had those embarrassing moments.

I too had forgotten my ATM pin also, but lucky for me I have recalled it after some time.

Admit it or not, you’ve been through a moment in your lives wherein passwords for different accounts (e.g., ATM Cards, Mobile accounts, Online Gaming Accounts, Phone Lock Passwords, etc.) were forgotten out of the blue – password blackout – then the depression came in.

Well, don’t be too frustrated to shout “I forgot my Debit card pin. ” or “I forgot my pin for my Debit card!!”, just keep calm because it’s practically normal.

What Is a ATM PIN?

A personal identification number (PIN) is a security code for verifying your identity. The PIN is numeric only—there are no letters or special characters in a PIN.

When you use your debit card, you need to enter your PIN on a keypad.

Never share your PIN with anyone. Remember it. Do not keep it in your wallet or on your card.

Quick tips on how to effectively recall our blocked ATMs:

Recall if your pin number forms a visual pattern on the keypad
Imagine what you have felt during the time that you were entering your pin number. Think of what number would you want to enter during that specific day.
Recall if your pin number is somewhat the same as your other accounts
Recall if there is a story behind your pin number. Maybe it is the date that you bought your first car or the date that you slipped from a puddle.
Think of your pin number as connected to other people associated with you. Maybe it’s your crush’s number at the pageant and so on.
Think of your pin number is convertible to words
Remember if you had any encryption formula for your password

Note: This is also applicable to those who forgot their credit card pin.

How to prevent a forgotten password from happening again?

Be sure to follow these ideas so as to avoid the said scenario from happening again.

Create a visual pattern in the keypad every time you enter your pin number

It’s unsafe to write down your pin-code however, it is okay to write it down in an encrypted form depending on the encryption formula that you prefer, then hide the paper in a safe place

Think of any memorable word that you can make out of your pin number

Associate your pin number to any memorable moment of your life

Now, pin or password security is a different idea, you need to add extra security measures and be particular in everything you do with your card. Here are a few tips to follow:

Regularly change your pin code
Do not tell other people about your pin code
Do not lend your ATM Card and ATM number to somebody
Cover your hands while entering the pin numbers at the ATM machines

However, be careful for there are many instances of ATM pin blocked because of entering an incorrect password – BDO’s maximum pin attempts is 3 times per day. Also, if you really can’t remember your password, then the only choice is to call the BDO and apply for a replacement card at your BDO Branch.

On the brighter side, this is their process of adhering to the security standards of their company which is why you should be proud of it.

The tips earlier all apply to those who have changed the default password that BDO has given them. If you are still using your default pin number, then enter that. It can be seen in the envelope that BDO has given you with your card.

Additionally, the default pin has its own complex algorithm which ensures the uniqueness of every pin to all of their clients.

Of course, banks will not spill whatever algorithm they are using due to a lot of hacking attempts that has been made and have penetrated different banks across the world.

It was said that it is due to the algorithm made by the default password of every card. But for additional information, there is this One-Time Password (OTP), a 6 character code, which enables the user to activate their Online Banking System.

Entering the OTP is sent to your mobile phones is a requirement to fully access the online banking feature. OTP uses pseudo-randomness to make algorithms that are difficult to hack.

OTPs are based on time, previous OTP Password, and randomness so it’ll be difficult for the hackers to use the pin again.

How many attempts for Debit Card or ATM Pin?

Like any banks in the Philippines, Metrobank, Bank of the Philippine Islands, Land Bank of the Philippines, Philippine National Bank, Security Bank Corporation, China Bank, DBP, Union Bank, Rizal Commercial Banking Corporation, Citibank and HSBC gives you a maximum of three (3) attempts to enter your ATM Pin in an ATM machine.

Do not make an attempt for the fourth time in the same machine.

Do not try to use your card for another 24 hours.

After 24 hours make an attempt.

However, if you check your ATM Pin from a different bank’s ATM, for an incorrect pin input that is counted.

24/7 BDO Customer Contact Center

For more information, questions, or concerns:
Metro Manila: 631-8000s

Domestic Toll-Free:
1800-10-631-8000 (PLDT)
1800-3-631-8000 (Digitel)
1800-5-631-8000 (Bayantel)
1800-8-631-8000 (Globelines)

International Toll-Free:
(International Access Code)-800-8-6318000

What if my mobile device gets lost or stolen?

Please visit https://online.bdo.com.ph to change your old password to a new one immediately. Logging in to your BDO Online Banking account, however, requires an OTP which would be sent to your registered mobile number. If the lost device happens to be the smartphone where your nominated mobile number is stored, it is recommended that you choose to answer your Challenge Question.

If you have also forgotten the answer to your Challenge Question, proceed to the “Update Link” button found on the Online Banking landing page and update your mobile number or your Challenge Question. Proceed with login by providing the system-generated OTP or the answer to the newly nominated Challenge Question.

Once logged in, you will be required to perform the following additional steps:

Go to “Enrollment Services”.
Choose IMEI.
Choose View / Delete IMEI.
Choose the device that will be deleted.
Click on the “Delete” button.
Provide answer to the “Challenge Question”.
Once answer has been validated by the Online Banking system, a reference number will be generated and an e-mail notification will be sent to your registered e-mail address. The screen will also display an acknowledgment page that confirms the action performed.

I forgot my BPI ATM PIN, what should I do?

If you had 3 wrong PIN tries in a day, your card will be temporarily blocked and will be automatically unblocked the next day.

However, if you already had 9 consecutive wrong PIN tries (for BPI Debit Mastercard) or 10 cumulative wrong PIN tries in a year (for magstripe BPI Debit card or BPI Debit EMV Cirrus), your card will be permanently blocked.

If your card has been permanently blocked, please go to any branch near you or call 89-100.

I forgot my PIN, what should I do?

If you forgot your PIN, you will need to request to have your debit card replaced at any branch near you. Once you have received your new debit card, you will be required to nominate a new PIN.

How can I request for a debit card replacement?

There are 2 available options:

Through any branch near you
By calling 89-100

Note: There is a debit card replacement fee of ₱150.00.

If you have a magstripe BPI Debit card scheduled for card replacement to BPI Mastercard, click here.

What do I need to do if I lost my debit card?

Please report the incident immediately by calling 89-100 for Metro Manila or 1-800-188-89100 (using PLDT line) for domestic toll-free calls. You may also check our international toll-free numbers, where available if you are outside the Philippines.

Alternatively, you may visit any branch near you for assistance.

What if my Debit card is swallowed at other banks ATMs?

Just remember that having these experiences enables us to learn from our mistakes – because experiences are the greatest teacher of our lives. In our own little ways, we might discover some techniques that can help us on a regular basis.

So how about you, have you experienced these difficulties?

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